Refund policy

REFUND POLICY BEADED ACCESSORIES: PLEASE READ CAREFULLY 

Applicable to all purchases made in our online stores with the exception of Print On Demand merchandise which carries a different return policy. 

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Please be aware that we have a 3-day return policy, which means you have 3 days after receiving your item to contact us by message or email us of any issue or to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return on an item purchased through our website please message or email us at jennypatrickdesign@gmail.com

If your return is accepted, customer is responsible for purchasing a return shipping label and sending back within 3 days following the approval or the return will no longer be honored.   Items sent back to us without first requesting a return will not be accepted and will be returned back to the customer. 

Exceptions / non-returnable items: 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method which should reflect in your account within 5 to 10 business days. Please remember the reason for this is it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we’ve approved your return, please contact us. jennypatrickdesign@gmail.com

ONLY PRINT ON DEMAND: 

SHOP REFUND POLICY ON ALL PRINT ON DEMAND MERCHANDISE: PLEASE READ CAREFULLY:

Delivery:

Q. When will I get my order?

A. Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Q. Where will my order ship from?

A. We work with an on-demand order fulfillment company with facilities worldwide!

Q. Will I be charged customs for my order?

A. An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Q. My order should be here by now, but I still don't have it. What should I do?

A. Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us here on Etsy with your order number.  If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders:

Q. How are your products made?

A. We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

(Tip: Check out Printful's production footage to see how we fulfill specific products.)

Q. How do I track my order?

A. You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a message here on Etsy.

Q. I received a wrong/damaged product, what should I do?

A. We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please message here on Etsy within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns:

Q. What’s your return policy?

A. We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us here on Etsy!

Q. Do you offer refunds?

A. Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us here on Etsy with photos of wrong/damaged items and we’ll sort that out for you.

Q. Can I exchange an item for a different size/color?

A. At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know here on Etsy within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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Thank you so much for your purchase and helping to support our business! We hope that you love your new accessory and that it brings you much joy and happiness!